Return Policy

Before returning or replacing an item, please read through our return and replacement related Frequently Asked Questions (FAQs) on this page, to make sure your purchased item is eligible for return.

1. If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us by phone or FB messages. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.

2. Please note that some products are not eligible for a return if the product is "No longer needed"

3. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy.

 

Valid reasons to return an item

1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)

2. Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)

3. Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only

 

Simply follow the 6 steps stated below:

Step 1: Check if your product meets all the conditions for returning a product.

Step 2: Contact PerFee’s Customer Service to submit a complaint / request for return. We could be contacted by phone or FB messages.

Step 3: Fill in the return form given with the invoice.

Step 4: Choose your preferred method of product return when you call Customer Service.

Step 5: Your returned product will go through a Quality Check.

Step 6: If validated, you will get product Refund or Replacement.

 

NOTE:

You must show the original Customer Copy of the Invoice to authenticate your purchase, at the time of handing over the product.

 

PerFee.com has the easiest 3 Days Easy Return Policy.

 

How much time do you have to return a product?

Items sold on PerFee.com can be returned within a period of 3 calendar days from the delivery date, provided they are eligible for return. For example: If you receive your product on the 5th of any month, you have time until the 8th of that month to contact PerFee’s Customer Service center. Customer Service agents are available from 9:00 am – 6:00 pm, 6 days a week (except on national holidays e.g Eid).

NOTE:

You have 3 calendar days from the day you receive your purchased product, to call PerFee.com to initiate your return. Unfortunately, we will not accept returns past 3 days of your product delivery, or if you do not have the original copy of the Customer Copy Invoice. If the nature of your complaint refers to damages, we advise you to check if your product has a warranty. Visit our Warranty Policy page for more details.

 

How do I request for a return ?

Option 1: Communicating with us by Facebook page or PerFee website.

Option 2: By calling PerFee’s Customer Service

 

What are the conditions for returning a product?

If you have bought any product from us, and want to return it, please refer to the requirements stated in the charts below to know the conditions for returning your product whether it is an electronic product or a fashion & lifestyle item.

 

 

Conditions for Return or Replacement for Electronics

 

Reasons for return

YOUR RETURN MUST BE :
(x : Not Required | 
: Required)

New condition

Sealed condition

Complete (including warranty cards, manuals, certificates of authenticity, tags, etc.)

Not damaged

Tags & labels attached

Damaged (As per brand policy)

x

x

x

Defective (As per brand policy)

x

x

Not as advertised

Wrong item delivered

Product seal should not be broken EXCEPT for an item type that cannot be differentiated visually based on information provided on the box or packaging only

Missing parts / items

x

x

Change of mind

Signs of usage

x

x

x

x

Doubts on the authenticity

x

x

x

x

Product is expired

x

x

 

NOTE:

Complaint/Request must be submitted within 3 calendar days after product delivery.

If your return request does not meet the requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed.

The No Returns” Category products can only be returned, within 3 calendar days, if the product boxes are sealed and in new condition as it was delivered.

 

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

Please note that this policy does not apply to PerFee Global products.

 

Conditions for Return or Replacement for Beauty & Grooming

 

Reasons for return

YOUR RETURN MUST BE :
(x : Not Required | 
: Required)

New condition

Sealed condition

Complete (including warranty cards, manuals, certificates of authenticity, tags, etc.)

Not damaged

Tags & labels attached

No Returns categories: Beauty and Grooming, Wax, Perfumes, Deodorants, Nail Polish, Personal Hygiene

No returns

No returns

No returns

No returns

No returns

 

Conditions for Return or Replacement for Fashion & Lifestyle

 

Reasons for Return or Replacement of any Clothing Item:

A customer requesting  for a Return or Replacement must have the following with their product:

1.     If the product is damaged or is defective at the time of delivery.

2.     If the product ordered is not the right size or does not fit.

3.     If the product’s color is not one which was expected or a wrong color was delivered. (But the color mismatch must be significant for any returns)

1.     The Product must be in fresh condition and must not have any signs of usage.

2.     The Product must have proper folding, fabric pins, clips or collar pads it came with in the original delivery.

3.     The Product must have all the initial packaging (poly, bags or paper wrapping), box, and tags it came with at the time of delivery.

4.     The Price tag, Brand tag or any other tags that were in the product must be included for any return claims.

NOTE:

Pre-ordered Clothing Items will not be accepted for any Returns or Replacement.

 

 

Non-Returnable Items

Please note that selected items sold on PerFee are not eligible for return. Below you find a consolidated list of all non-returnable items.

Category

Non-Returnable Items

Fashion

Custom made items, women's intimate apparel and men's innerwear cannot be returned

TVs, Audio & Cameras

Movies and Music cannot be returned

Computing & Gaming

All software products that are labeled as non-returnable on their product detail pages

Home & Living

Custom made items cannot be returned

Beauty & Health

All items in this category, except for hair removal and other electronical items

Masher Bazar

All items in this category, except for clothing, hair removal and other electronical items

Grocer’s Shop

All items in this category

Pet Supplies

All items in this category

Digital Goods

Digital goods are any goods which are stored, delivered and used in its electronic format. All items in this category are non-returnable once purchased and delivered, unless it is of satisfactory quality, fit for a particular purpose and as described by the seller.

If you have received a non-returnable item that is defective / damaged or incorrect / incomplete, please contact us within 3 calendar days of delivery.

 

How to make a product return & what do I need?

Contact Customer Service at support@PerFee.com or by phone to confirm that your product is eligible for return. We will explain to you the return procedure, and arrange a pick-up. Please be prepared to give the following information when you call or contact our Customer Service:

1.     Your order number.

2.     The reason for the return.

3.     The original copy of the Customer Copy of the Invoice

4.     The method of the return/replacement that you would prefer and the necessary information associated.

5.     Where and when the product should be picked-up.

 

NOTE:

For pick-ups, we will make maximum 2 attempts at picking up the product. In an event where, after 2 attempts, you have failed to handover the product to us, we will cancel your request for return, replacement or refund.

The product shall no longer be considered for return. Instead, if requested again, the product shall be treated under our Warranty Policy for servicing only.

 

How to send your product to PerFee.com? How much will it cost you?

Our Customer Service will arrange for pick-up of the product from your address, free of delivery charge. If you live outside Dhaka, please send your product by eCourier Service. If your return claim is validated, we will reimburse your courier charge.

 

Once your product is received by PerFee.com, what are the checks being done?

Once your product is received, your product will be checked by our Quality Control team. We will test whether the products fails to perform as you have claimed in your return form. We will also make sure that your product meets all the requirements for a return as stated in our policy.

 

How to request a refund and what are the conditions?

Refunds are made only when the request is made within 3 calendar days of the purchase. And the purchased product must be in sealed/intact condition to be eligible for a refund. Otherwise, there will be no option for any refund.

 

How long does the validation or invalidation of the refund take?

This quality evaluation process takes at least 7 business days depending on the refund method. Once completed, we will send you an e-mail or call you to give you the result of the quality evaluation.

 

What are the Refund Modes?

If the refund does not arrive after the next two months’ statements, please contact your issuing bank or party directly for support.

Refund Method

Processing Time

Voucher(will support soon)

2-3 Business Days

Bank Transfer

3-9 Business Days

Other Online payment

5-12 Business Days

NOTE:

Any postage fee incurred during the returns, please send us your postage fee with receipt for us to refund to you. Processing time will be the same as bank transfer method.

 

Can you request an exchange rather than a refund?

If you prefer to exchange your product, just let Customer Service know and we will call you as soon as your product has been received, and we have looked into the availability of the requested product. But the product must be totally sealed/intact for any exchange.

If you choose a refund voucher, you can also use it to buy any product on PerFee.com within the voucher amount.

 

If your returned product is not validated for return, how are you informed?

If your return is invalid, then we will call you to explain the issue and send the item back to you. We will arrange the delivery of the item. You can still avail warranty if you have.

NOTE:

We will make 2 attempts to return the product to you. However, after this, we will cancel the return procedure but we will keep the product with us for a maximum of 15 days for you to retrieve from our office premises.

 

Warranty Policy

How do I know if my product has a warranty?

If a warranty is offered on a product, the warranty period will be displayed on the product page, to the right of the product image below “Delivery”.

If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of “Seller” in the “Sold by x more sellers” box below the product image.

Types of Warranties:

1.Brand Warranty: This limited warranty will apply to the products. For product defects under normal use circumstances and at the discretion of the company, Brand will provide free of charge repair and/or replacement services within the warranty period. PerFee will not take any responsibility for the after-sale services.

2.Service warranty: PerFee will take the responsibility to get the product serviced from the vendor or customer may visit the vendor directly as well with the invoice paper to claim the warranty. Please note if any part of the product needs to be replaced for repairing under this warranty policy, customer will have to pay for that part.

Violations against warranty, including but not limited to customer induced damage, such as self-repairs, broken display, bending, scratch, dent, burn, soaked or liquid damage, root or manual update, failure to comply with product manual, and so on.

How do I claim my warranty ?

If it has been less than 3 calendar days since delivery:

You may be able to return your product without using a warranty. Contact by phone or FB page to lodge a return request. See our Return policy for detailed information.

If it has been more than 3 calendar days since delivery and the product has a warranty:

Please contact the service center listed on the warranty card included with your product or contact PerFee and we will provide the contact for you.

If it has been more than 3 calendar days since delivery and the product has no warranty:

Unfortunately PerFee will be unable to cover the item and you will be responsible for repairing costs.